About MedStudy Learning Resources

Have a question about one of our study solutions? Check here to see if it's already been answered.

How do I purchase a MedStudy gift card?

MedStudy gift cards can be purchased online. MedStudy gift cards cannot be purchased as part of a promotion or discount. The purchase of gift card does not qualify towards promotions, discounts, or free shipping. Valid for medstudy.com purchases only. Gift card will be emailed to the email address that is used at checkout.

Can I get a discount?

You can stay in the loop on upcoming promotions, new product releases, and other MedStudy news by signing up for our newsletter

Group discounts are available for the purchase of 5 or more of any IM or Peds Core, flashcards, Q&A, video board review, or live course. Additional questions? Call customer service at 1-800-841-0547.

What is your policy if I need to cancel a review course?

If you need to cancel when we’re 10+ days out, MedStudy will just charge a $100 service fee for cancellations. 

Within 10 days of the course, there are no refunds for cancellations. 

Even if you can’t make it to the review course, you will have the footage for 12 months after the course ends along with all of the supplemental materials!

Does MedStudy make products for the MOCA-Peds exam?

Yes! We have a QuickRef Guide for the MOCA-Peds exam in both a print and digital format. It will walk you through each learning objective from the ABP for the 2022 assessment. You will also be able to earn CME credits & MOC points with this product.

Our Pediatrics Board-Style Q&A also includes over 300 questions pertaining to the 2022 MOCA assessment, that you can filter for focused study.

Does MedStudy make products for the ABP recertification exam?

Yes! MedStudy creates resources for the ABP Recertification Exam—all of our products are created according to the ABP’s content outline, and peds physician educators identify the must-know, most-asked information from each main topic, and highlight it in yellow. We recommend you start your study journey by checking out the Pediatrics Review Course.

You will also be able to earn CME credits & MOC points for most MedStudy tools.

Does MedStudy make products for the ABP Certification Exam?

Yes! MedStudy creates resources for the ABP Board Certification Exam—all of our products are created according to the ABP’s content outline, and Peds physician educators identify the must-know, most-asked information from each main topic, and highlight it in yellow. We recommend you start your study journey by checking out Study Strong Essentials—our 3 essential Peds study tools.

Does MedStudy make products for the ABFM recertification exam?

Yes! MedStudy learning tools will help you prepare for the ABFM Recertification exam. We recommend you start your study journey by checking out Internal Medicine Q&Aand Pediatrics Q&A. You will also be able to earn CME credits & MOC points for most MedStudy tools.

Does MedStudy make products for the ABIM Focused Practice in Hospital Medicine exam?

Yes! MedStudy learning tools will help you prepare for the FPHM exam. We recommend you start your study journey by checking out the Internal Medicine Video Board Review and add on the Hospital Medicine Basics videos. 

You will also be able to earn CME credits & MOC points for most MedStudy tools.

Does MedStudy make products for the ABFM Certification exam?

Yes! MedStudy learning tools will help you prepare for the ABFM Board Certification exam. We recommend you start your study journey by checking out Study Strong Essentials—our 3 essential IM study tools.

Does MedStudy make products for the AOBIM recertification exam?

Yes! MedStudy learning tools will help you prepare for the AOBIM Recertification exam. We recommend you start your study journey by checking out the Internal Medicine Review Course

You will also be able to earn CME credits & MOC points for most MedStudy tools.

Does MedStudy make products for the AOBIM certification exam?

Yes! MedStudy learning tools will help you prepare for the AOBIM Certification exam. We recommend you start your study journey by checking out Study Strong Essentials—our 3 essential IM study tools.

Does MedStudy make products for the ABIM MOC exam or Longitudinal Knowledge Assessment?

Yes! MedStudy creates resources for the ABIM recertification exam—all of our products are created according to the ABIM blueprint, and IM physician educators identify the must-know, most-asked information from each main topic, and highlight it in yellow. We recommend you start your study journey by checking out the Internal Medicine Review Course

You will also be able to earn CME credits & MOC points for most MedStudy tools.

Does MedStudy make products for the ABIM certification exam?

Yes! MedStudy creates resources for the ABIM board exam—all of our products are created according to the ABIM’s blueprint for the initial certification exam. IMphysician educators identify the must-know, most-asked information from each main topic, and highlight it in yellow.We recommend you start your study journey by checking out Study Strong Essentials—our 3 essential IM study tools.

How do MedStudy learning tools differ from similar products offered by other companies?

MedStudy exists to make learning medicine easier. Our Core learning tools are created by superb physician educators from residencies and teaching hospitals across the U.S. and are designed to propel you through your review—whether you’re in residency, preparing for the boards (initial cert or MOC), or maintaining competency. 

Core learning tools have a clear, concise writing style that simplifies traditionally complex concepts, making it easier for you to digest and retain material much more easily and thoroughly than with other products. 

Residency program directors and attendings report that residents who use MedStudy as a key component of their learning show deeper medical knowledge, and greater expertise in the evaluation and care of patients, with enhanced performance in morning reports, rounds, etc.

In short, the Core can strengthen clinical competence ratings in residency, while at the same time providing the very best preparation available for the boards. 

Similarly, physicians in practice use the Core as a current and succinct review to quickly and easily get the key elements down.

About My Purchased Products

From how we safely handle your billing information to why you need to register an account, get answers to these questions and more, here.

I can't see my digital products. Whats should I do?

Make sure you try to clear your cache, then refresh the page. If you’re still having trouble, give us a call!

800-841-0547.

How do I access my MedStudy online products?

You can access your MedStudy online products directly through the website my.medstudy.com or you can log onto medstudy.com and click on myMedStudy in the navigation menu. You will be asked to log in with the user name and password you created when you made your purchase.

How can I watch the Video Board Review on my computer?

System Requirements for online: Windows 7 or higher (must use Microsoft Edge, Google Chrome, or Firefox). Mac OS X 10.10 or higher. iPhone/iPad: iOS 9.3.5 or higher. Android phone/tablet: Android version 5.0 or higher

 

System Requirements for USB: Windows 7 or higher (must use Google Chrome or Firefox). Mac OS X 10.10 or higher. We do not recommend using Microsoft Edge with the USB

How long do I have access to my online product?

Video Board Review: Available until CME expires  

Online Course: Videos available for 12 months after the course ends  

Internal Medicine Core: Available for 36 months after activation date 

Pediatrics Core: Available for 36 months after activation date 

IM and Peds Q&As: Available for 12 months after activation date 

Flashcards:  Available for 12 months after activation date 

Audio Pearls: Available until CME expires

Hospital Medicine Basics: Available until CME expires

Heart Sounds: Available for 24 months after activation date 

Skin Signs: Available for 24 months after activation date

What should I do if I encounter technical problems?

Please contact oour support team via:

Chat: The chat icon is located at the bottom left corner of your screen.

Email: Our team can be reached at support@medstudy.com. If you email us about a problem during off hours, a support tech will contact you as soon as possible the next business day.

Phone: 800-841-0547 (option 2). Monday-Friday 8am-5pm (Mountain time)

What are the system requirements for Core Audio Pearls?

In order to listen to Pediatrics Core Audio Pearls of Internal Medicine Core Audio Pearls through my.medstudy.com, you will need to meet the following system requirements. 

Desktop: Windows 7 or higher (must use Microsoft Edge, Google Chrome, or Firefox). Mac OS X 10.10 or higher.

iPhone/iPad: iOS 9.3.5 or higher. iOS users can also download the MedStudy Media App to listen.

Android phone/tablet: Android version 5.0 or higher. 

About Continuing Medical Education (CME)

CME credits and MOC points are available on most products. For questions on earning and claiming, start here.

What is MedStudy's CME purpose?

MedStudy’s primary purpose is to provide bias-free, quality, educational activities that advance physician competency in both Internal Medicine and Pediatrics, as measured by successful preparation for the American Board of Internal Medicine (ABIM) and the American Board of Pediatrics (ABP) Board exams and by our physicians’ self-reported improvement in patient care, which occurs as a result of increased knowledge.

MedStudy offers CME credits on nearly all our resources, so you can “earn while you learn.” And we now offer ABIM MOC points and ABP MOC points on most products and courses.

For original purchasers who buy currently accredited products or courses directly from MedStudy, AMA PRA Category 1 Credits™ are available free of charge.

MedStudy is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

How can I earn CME credits with MedStudy?

You can claim MedStudy CME at no charge. This is available to original purchasers who buy currently accredited products or courses directly from MedStudy.

What Are the Best Products for CME?

Video Board Reviews are a great way to earn—stream video lectures from top MedStudy speakers with the convenience of watching whenever and wherever you choose. Earn MedStudy CME credits right from your phone or any mobile device.

Internal Medicine Video Board Review. See how many credits you can earn.

Pediatrics Video Board Review. See how many credits you can earn.

 

Need CME Credits Quickly?

If you need to claim CME quickly and want the flexibility of self-testing while earning CME credits online, answering Board-Style Q&As for Internal Medicine or Pediatrics is at the top of the list. You accrue CME credits and MOC points as you need them and will earn 1 credit for every 4 questions that you answer correctly.

With 12-month access to the qbank, you can earn a maximum of 100 points by going through just 400 of the 1,700+ questions for Internal Medicine or 2,000+ questions for Pediatrics.   

 

How Do I Earn and Claim My Medstudy CME? 

 

Log into your myMedStudy account.

Click "Sign In" at the upper right corner.

Login with your email address and password (you can request to reset your password on the login page if needed).

Click "CME/MOC" from the menu at the top of the screen which will take you to your Eligible Credits page.

Click the product name or image for which you want to claim CME.

Indicate the number of CME credits you wish to claim.

Fill in all open fields and take the included post test.

Click "Submit Application" when done.

 

The CME certificate will be emailed to you within a few minutes. If you do not see the email, please check your spam folder. You can also always log into your myMedStudy account and go to Claim History to gain access to your certificate(s). If you need additional help claiming your MedStudy CME, you can reach our support team

 

MedStudy CME is ACCME Accredited
MedStudy is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. MedStudy designates the educational activities described on this website for their respective maximums of AMA PRA Category 1 Credit(s)™.

On each CME application, the user certifies how many credits s/he has earned (1 hour = 1 credit) up to the total AMA PRA Category 1 Credit(s)™ allowed for each product or course. The CME application, which includes an evaluation and posttest, is completed online. Once submitted, the CME certificate is immediately emailed to the customer.

Credits must be claimed before the product’s CME expiration date.

Where do I see how many CME credits/MOC points I have available to claim?

A record of your participation in MedStudy-sponsored CME activities is available online by logging into your myMedStudy account, or by calling our CME Department at 1-800-841-0547. MedStudy maintains records of all CME credits earned by each physician for at least 6 years.

How do I claim CME and MOC from MedStudy?

We have a video that walks you through the 6-step submission process

You may claim CME and MOC up to the CME expiration date (see table below for dates). 

MOC points should be claimed by the end of the calendar year to count for that year.

Participation in this CME activity will be reported, by MedStudy, to the ABIM or the ABP through the ACCME’s Program and Activity Reporting System (if applicable).

What is a CME "posttest" and why must I take it?

For an activity to be certified to offer CME credit, the AMA (American Medical Association) requires the activity provide an assessment of the learner that measures achievement of the educational purpose and/or objective of the activity.

How is the date on the CME certificate determined?

A customer can claim CME anytime between the purchase date of the product and the CME expiration date of the product. The CME application date will default to the current date but can be changed. This date will be the one listed on the awarded CME certificate. We cannot future-date a CME certificate, or date them past the expiration date of the product.

Do I have to apply for all the CME credits that a product offers at once?

No, customers are free to “split” the CME credits for a particular product. Example: Customer purchased the newest Flashcard product and needs 25 CME credits this year and 25 next year. That customer can request to split the available credits (50). A separate application is required with each CME submission and all submissions must be received before the CME expiration date.

Purchasing Used MedStudy Products

Thinking about buying used MedStudy resources or selling the resources you currently have? Here are some answers to questions on used products that we often receive.

Can I legally make copies of sections of a Core or duplicate a blu-ray to give to a colleague?

No. Without the expressed written permission from MedStudy, you cannot legally copy this material except for making copies of the paper products for your own personal use (of material you have legally purchased). If you have a special situation in which you would like to make use of limited copies of specific MedStudy material (e.g., for a teaching situation), you can contact MedStudy to request permission to make copies, and we will try to accommodate such reasonable requests. Without such permission, any copying for sale or for distribution to others — even free distribution — is prohibited.

Can I buy a used MedStudy product?

You may occasionally find MedStudy products for sale by someone other than MedStudy, but a few words of caution are in order:

The opportunity to obtain CME credits is available only to the original individual purchaser of a product, bought directly from MedStudy. A product resold by another party, even if unused, does not qualify for CME credits. Many will advertise that their products come with CME, but this is not so. If CME credit is important to you, be sure to buy your MedStudy product directly from MedStudy. Learn more about MedStudy's CME program.

MedStudy of course cannot guarantee the quality of any product sold by another party. We’ve had reports of people buying used books that arrive in extremely worn condition, of new or used blu-rays or USBs that won’t function properly. MedStudy supports and guarantees the quality of products if they are purchased through us, but not if they are resold in used condition by someone else.

Unfortunately, a few unscrupulous sellers of MedStudy products are not selling original products at all but rather illegal copies of our products. These people violate federal copyright law because all content in the MedStudy material is original work that is the property of MedStudy and is registered with the U.S. Copyright Office. MedStudy owns the exclusive right to control the reproduction, distribution and use of this content. This situation presents the unwary buyer not only the risk of extremely inferior quality but also potential legal liability since it is against federal copyright law to sell or buy such illegal copies. Penalties can range up to $250,000 and/or 5 years in jail. So when considering buying a used product, definitely make sure it is an original product and not a copy of any kind.

Note: MedStudy operates in good faith and appreciates the fact that our customers continue to be loyal and supportive of our efforts. When people attempt to sell illegal copies of our works, it hinders our efforts to keep products affordable for the vast majority of our customers. You can report anyone selling (or buying) illegal products to copyright@medstudy.com, providing as much information as you can about the infringer(s). Thank you.

Questions About Ordering

Have a question about ordering, shipping or technical support? We've addressed the most frequent questions we receive on these topics here.

What is Shop Pay Installments?

What does the option to pay with installments on Shop Pay mean? When checking out with Shop Pay, you now have the option to pay in full at checkout or later through installments. Depending on your purchase amount, there are two ways* that you can pay for your order in installments via Shop Pay: 

• For orders between 50 USD to 999.99 USD, you can split your purchase into four bi-weekly, interest-free installment payments. There are no additional charges, interest rates, or late fees for this option, and your credit score isn't affected.

• For orders between 150 USD to 17,500 USD, you can split your purchase into monthly installment payments. While there are no late fees for monthly installment payments, your order is subject to interest fees*. Your credit score isn't affected when you apply, but it can change if you don't make your payments on time.

*MedStudy is not able to impact what options you are provided at checkout. This is controlled by Shop Pay.

**Payment options through Shop Pay installments are subject to eligibility and provided by Affirm’s lending partners: Affirm's lending partnersRates from 0% APR or 10-30% APR.

 

What is MedStudy's return/refund policy?

We are confident you’ll love your MedStudy learning solutions! If you do run into any issues, see our return policy below. Contact our support team with any questions: 1-800-841-0547.

Note that if you’ve claimed CME for any of your MedStudy products, that product is no longer eligible for return. We reserve the right to refuse any returns for customers with multiple return requests.

 

Internal Medicine and Pediatrics

Print Products

If you’re not satisfied with your print product, we allow returns within 14 days. See the details for each printed product below!

To be eligible for a refund, the complete product must be returned. Shrink-wrapped materials need to be intact/unopened. To get started with your return, call our support team at 1-800-841-0547.

Refunds for any printed products (see below) will be issued when returned products are received at MedStudy, minus a $20 restocking fee. A $30 fee will be assessed for refused shipment. Initial and return shipping charges are non-refundable.

 

Core

You may open the outer shrink-wrap of your Core to review Book 1 for 14 days after delivery. Book 1 is representative of the content throughout all Core books. 

If you decide not to keep your Core, call into our support team at 1-800-841-0547 to get your return started. A refund will be issued only if all product components are returned undamaged and unmarked (the shrink-wrap on the remaining books must be intact) within 14 days of delivery.

 

Flashcards

You can open your Flashcards to review them for 14 days after delivery.

If you decide not to keep your Flashcards, call into our support team at 1-800-841-0547 to get your return started. A refund will be issued only if all components of the product (full set of cards and box) are returned undamaged and unmarked within 14 days of delivery. 

 

Review Course

You are able to cancel up to 10 days before the first day of the course for a full refund, less $100. No refunds will be provided for cancellations less than 10 days from the start of the course.

 

Digital Products

All digital solutions are non-refundable. We cannot return or refund Blu-rays, USB flash drives, or any of our digital products. 

You can try any digital products before you buy them when you sign up for a MedStudy free trial.

 

Medical SchoolPrint & Digital Products

All Med school products, including the Medical Student Study Strong System, Step 1 Qbank+, Step 2 Qbank+, and Print/Digital Student Core are non-refundable. 

You can try each product in the system before you purchase, risk-free for 30 days (no credit card required) when you sign up for a MedStudy free trial.

 

How do I obtain a receipt for my order?

Whether you order online or by phone, mail or fax, a receipt of your purchase will be automatically sent to the email address you provide. To ensure completion of this task, you will want to set your email filters to accept messages from MedStudy.

Does MedStudy ship outside the U.S.?

Yes! International shipping costs will be calculated at checkout. International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. 

 

Of course, you can avoid shipping fees if you choose one of our digital study tools. Any digital or online product will be added to your account about 20-30 minutes after you purchase. 

How long will it take to receive my order?

Products are normally shipped via UPS and it typically takes 3–5 business days to receive in-stock merchandise when shipped within the 48 contiguous states. Overnight delivery (Monday – Friday only) is available for an additional charge. Please note that overnight orders must be placed by 2 p.m. Mountain Time in order to be delivered the following business day.

How safe is it to use my credit card on MedStudy.com

Your credit card is extremely safe with MedStudy. MedStudy implements security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of data. As with any legitimate merchandising website, you will see “https” in the URL, confirming you have entered a secure transaction zone. This means any personal information, including name, address, email address, and credit card information, is safe from any outside intruders.

MedStudy does not share, sell, trade, exchange, or rent your personal information to others. This guarantee includes your email address.

Why Is It important that I supply MedStudy with my email address?

Your email address is important for at two reasons:

1) We send all purchase receipts to the email address you provide; and

2) We send out Certificate(s) of CME credits after you have applied for such credit.

Why do I have to register with MedStudy in order to purchase anything online?

Registration with MedStudy is one of the safeguards we use to ensure the security of the item(s) you purchase online, as well as the security of your credit card.

Shop Pay Questions

Have a question about purchasing a MedStudy learning tool with Shop Pay? These are some frequently asked questions about this purchasing option.

What does the option to pay with installments on Shop Pay mean?

When checking out with Shop Pay, you now have the option to pay in full at checkout or later through installments. Depending on your purchase amount, there are two ways* that you can pay for your order in installments via Shop Pay:

• For orders between 50 USD to 999.99 USD, you can split your purchase into four bi-weekly, interest-free installment payments. There are no additional charges, interest rates, or late fees for this option, and your credit score isn't affected.
• For orders between 150 USD to 17,500 USD, you can split your purchase into monthly installment payments. While there are no late fees for monthly installment payments, your order is subject to interest fees*. Your credit score isn't affected when you apply, but it can change if you don't make your payments on time.
• *MedStudy is not able to impact what options you are provided at checkout. This is controlled by Shop Pay.
• **Payment options through Shop Pay installments are subject to eligibility and provided by Affirm’s lending partners: Affirm's lending partners Rates from 0% APR or 10-30% APR.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Will my order be delayed if I check out with Shop Pay?

No. For Print products, your order willship from our warehouse within 3-5 business days from the date of purchase.For digital products, your order will be available about 30 minutes after you place your order. Active installment plans do not require completion before an order is fulfilled. The only exception to this is any item marked as a preorder, which will ship within the timeline stated on the individual product page.

Which purchases can I pay in installments?

Pay in 4 interest-free installments for purchases between $50.00-$999.00 or monthly installments for purchases between $150.00 - $17,500 of any product with the Shop Pay Installments option on the product page can be purchased using this payment method.

My installments payment using Shop Pay was rejected - why?

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. MedStudy has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.

What happens if I partially or fully cancel my order that was paid in installments?

If you would like a refund and your requested return meets our return policy guidelines (found here) please reach out to customer support first. If we are able to refund your order, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

• If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

• If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days

 

Are there any late fees?

No. there are no late fees if you miss a scheduled payment. However, partial or late payments may affect your ability to use Shop Pay Installments in the future.

Will this affect my credit score?

No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus. Your credit score isn't affected when you apply, but it can change if you don't make your payments on time.

I have other questions about paying in installments on Shop Pay.

If you have additional questions about installment payments on Shop Pay, you can refer to help pages here or here. Feel free to also reach out to our customer support team, and we will do our best to assist you!

Email: support@medstudy.com

Phone: 800-841-0547 (Monday–Friday, 8:00am–5:00pm Mountain Time.)

Where do I find...?

Looking for something and not sure where to look? We may have your answer here.

Can I recommend a speaker for your courses?

Yes! The best speakers and instructors are those recommended by former students and course attendees. Please give us your recommendations on our Recommend a Speaker page.

How can I become a contributor, speaker or medical editor for Medstudy

MedStudy values the input of writers, speakers, and other medical contributors. Learn about career opportunities on our Become a Contributor page.

Where can I find customer reviews for MedStudy products?

Head to our Reviews page to see what our customers say about each MedStudy learning tool.

Can't find what you're looking for?

Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@medstudy.com