What is MedStudy's return/refund policy?

We are confident you’ll love your MedStudy learning solutions! If you do run into any issues, see our return policy below. Contact our support team with any questions: 1-800-841-0547.

Note that if you’ve claimed CME for any of your MedStudy products, that product is no longer eligible for return. We reserve the right to refuse any returns for customers with multiple return requests.

 


For Printed Products

If you’re not satisfied with your print product, we allow returns within 14 days. See the details for each printed product below!

To be eligible for a refund, the complete product must be returned. Shrink-wrapped materials need to be intact/unopened. To get started with your return, call our support team at 1-800-841-0547.

Refunds for any printed products (see below) will be issued when returned products are received at MedStudy, minus a $20 restocking fee. A $30 fee will be assessed for refused shipment. Initial and return shipping charges are non-refundable.

 

Core

You may open the outer shrink-wrap of your Core to review Book 1 for 14 days after delivery. Book 1 is representative of the content throughout all Core books. 

If you decide not to keep your Core, call into our support team at 1-800-841-0547 to get your return started. A refund will be issued only if all product components are returned undamaged and unmarked (the shrink-wrap on the remaining books must be intact) within 14 days of delivery.

 

Flashcards

You can open your Flashcards to review them for 14 days after delivery.

If you decide not to keep your Flashcards, call into our support team at 1-800-841-0547 to get your return started. A refund will be issued only if all components of the product (full set of cards and box) are returned undamaged and unmarked within 14 days of delivery

 

For a Review Course or Watch Party

There will be a $100 service charge for cancellations requested 30 days or more before Day 1 of the Course or Watch Party.

There will be a $200 service charge for cancellations requested 11–29 days before Day 1 of the Course or Watch Party.

We cannot refund for any Course cancellations within 10 days of Day 1 of the Course or Watch Party. 

 

For Digital and Non-Refundable Study Solutions

We cannot return or refund Blu-rays, USB flash drives, or any of our digital products. 

You can try any digital products before you buy them when you sign up for a MedStudy free trial.