Logistics of Ordering MedStudy Resources

  • Please contact our Technical Support department via:

    Email: support@medstudy.com If you email us about a problem during off hours, a technician will contact you as soon as possible the next business day.

    Phone: 800-841-0547 (option 2), Monday – Friday, 8 a.m.–5 p.m. (Mountain Time)

     

  • We are confident you’ll love your MedStudy learning solutions! If you do run into any issues, see our return policy below. Contact our support team with any questions: 1-800-841-0547.

    Note that if you’ve claimed CME for any of your MedStudy products, that product is no longer eligible for return.

     


    For Printed Products

    If you’re not satisfied with your print product, we allow returns within 14 days. See the details for each printed product below!

    To be eligible for a refund, the complete product must be returned. Shrink-wrapped materials need to be intact/unopened. To get started with your return, call our support team at 1-800-841-0547.

    Refunds for any printed products (see below) will be issued when returned products are received at MedStudy, minus a $20 restocking fee. A $30 fee will be assessed for refused shipment. Initial and return shipping charges are non-refundable.

     

    Core

    You may open the outer shrink-wrap of your Core to review Book 1 for 14 days after delivery. Book 1 is representative of the content throughout all Core books. 

    If you decide not to keep your Core, call into our support team at 1-800-841-0547 to get your return started. A refund will be issued only if all product components are returned undamaged and unmarked (the shrink-wrap on the remaining books must be intact) within 14 days of delivery.

     

    Flashcards

    You can open your Flashcards to review them for 14 days after delivery.

    If you decide not to keep your Flashcards, call into our support team at 1-800-841-0547 to get your return started. A refund will be issued only if all components of the product (full set of cards and box) are returned undamaged and unmarked within 14 days of delivery

     

    For Courses

    There will be a $100 service charge for cancellations requested 30 days or more before Day 1 of the Course.

    There will be a $200 service charge for cancellations requested 11–29 days before Day 1 of the Course.

    We cannot refund for any Course cancellations within 10 days of Day 1 of the Course. 

     

    For Digital and Non-Refundable Study Solutions

    We cannot return or refund Blu-rays, USB flash drives, or any of our digital products. 

    You can try any digital products before you buy them when you sign up for a MedStudy free trial.

     

  • Whether you order online or by phone, mail or fax, a receipt of your purchase will be automatically sent to the email address you provide. To ensure completion of this task, you will want to set your email filters to accept messages from MedStudy.
  • Yes! International shipping costs will be calculated at checkout. International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. 

     

    Of course, you can avoid shipping fees if you choose one of our digital study tools. Any digital or online product will be added to your account about 20-30 minutes after you purchase. 

  • Products are normally shipped via UPS and it typically takes 3–5 business days to receive in-stock merchandise when shipped within the 48 contiguous states. Overnight delivery (Monday – Friday only) is available for an additional charge. Please note that overnight orders must be placed by 2 p.m. Mountain Time in order to be delivered the following business day.