Logistics of Ordering MedStudy Resources

What should I do if I encounter technical problems?

October 10, 2018Leah Martinez

Please contact our Technical Support department via:

Email: support@medstudy.com If you email us about a problem during off hours, a technician will contact you as soon as possible the next business day.

Phone: 800-841-0547 (option 2), Monday – Friday, 8 a.m.–5 p.m. (Mountain Time)

How do I obtain a receipt for my order?

October 10, 2018Leah Martinez

Whether you order online or by phone, mail or fax, a receipt of your purchase will be automatically sent to the email address you provide. To ensure completion of this task, you will want to set your email filters to accept messages from MedStudy.

Does MedStudy ship outside the U.S.?

October 10, 2018Abbie Rohr

Yes! International shipping costs will be calculated at checkout. International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient.

Of course, you can avoid shipping fees if you choose one of our digital study tools. Any digital or online product will be added to your account about 20-30 minutes after you purchase.

How long will it take to receive my order?

June 01, 2018Leah Martinez

Products are normally shipped via UPS and it typically takes 3–5 business days to receive in-stock merchandise when shipped within the 48 contiguous states. Overnight delivery (Monday – Friday only) is available for an additional charge. Please note that overnight orders must be placed by 2 p.m. Mountain Time in order to be delivered the following business day.