Logistics of Ordering MedStudy Resources

  • Please contact our Technical Support department via:

    Email: support@medstudy.com If you email us about a problem during off hours, a technician will contact you as soon as possible the next business day.

    Phone: 800-841-0547 (option 2), Monday – Friday, 8 a.m.–5 p.m. (Mountain Time)

     

  • General Printed Products Return Policy

    MedStudy allows a 2-week return privilege on any printed product to allow you time to decide whether or not you wish to keep it. Please see details on the Refund/Review sticker that is affixed to each product. To be eligible for refund, the complete product must be returned, and, if a product’s Return/Refund instructions specify it, sealed materials must remain unopened to qualify for refund. A Return Merchandise Authorization (RMA) number must be obtained prior to sending products back. In all cases, refunds will be issued when returned products are received at MedStudy, minus a $20 restocking fee. Initial and return shipping charges are not refundable. 

    Core

    You may open the outer shrink-wrap of the Core Curriculum package and review Book 1 for two weeks. Book 1 is representative of the content, look and features that will be found throughout all Core books and topics. If you decide not to keep the Core Curriculum, a refund will be issued only if ALL product components are returned undamaged and unmarked and only if THE SEPARATE SHRINK-WRAP ON THE REMAINING BOOKS IS STILL INTACT.

    Flashcards

    You have 2 weeks to review the enclosed Flash Cards before deciding whether to keep them. After your review, if you decide not to keep the Flash Cards, a refund will be issued only if all components of the product (full set of cards and box) are returned to MedStudy and you ship those items back no later than 14 days after you initially received them. 

    Courses

    $100 service charge for refunds requested 30 days or more before Day 1 of the course (may be applied toward future course).
    $200 charge for refunds requested 10–29 days before Day 1 of the course (no future course credit).
    No refunds honored less than 10 days before Day 1 of the course. No refunds on cancellations when course is purchased as part of Pass Guarantee Package.

    Non Refundable

    We do not offer a refund on blu-rays, usb flash-drives, or any of our online products. However, you may try our products free before you buy via our Try It Free page.

     

    If you have any questions, or to get an RMA number, please call 1-800-841-0547. Also please note that a $30 fee is assessed if a customer refuses delivery of goods ordered.

  • Whether you order online or by phone, mail or fax, a receipt of your purchase will be automatically sent to the email address you provide. To ensure completion of this task, you will want to set your email filters to accept messages from MedStudy.
  • Yes, though products shipped to non-U.S. addresses may incur customs charges, import or other fees, and/or taxes.* These are beyond MedStudy’s control and are the responsibility of the customer to pay. Standard ground shipping within the 48 contiguous states is free.

    *For security reasons, MedStudy blu-rays will be shipped to addresses within the U.S. or Canada only.

  • Products are normally shipped via UPS and it typically takes 3–5 business days to receive in-stock merchandise when shipped within the 48 contiguous states. Overnight delivery (Monday – Friday only) is available for an additional charge. Please note that overnight orders must be placed by 2 p.m. Mountain Time in order to be delivered the following business day.