MedStudy is seeking a highly-motivated team member for a full-time position. The IT Support Engineer position is primarily focused on supporting internal customers’ IT infrastructure including servers, storage, firewalls, routers & desktops/laptops and supporting IT needs at courses for course attendees and video production department. The IT Support Engineer will also be called upon for customer technical support needs when needed. This position is a front-line, customer-facing role, so solid communication skills are required. The IT Support Engineer works with the Dev/Ops Engineer to provide technical support and monitoring of systems and reports directly to the Software Engineering Director.
Install, configure and maintain computer hardware, software, networks, printers, and other office equipment and systems.
Identify employees’ computer hardware and software problems and implement the solution determined to be the best course of action.
Complete IT onboarding needs including hardware and software set-up.
Monitor software-related applications and security patches necessary to maintain a secure IT infrastructure and assure minimal risk of data loss.
Conduct user training and security training as necessary for IT related equipment and software.
Maintain IT policies and procedures in Confluence and make them accessible as a guide to internal users.
Maintain compliance with all PCI regulations.
Manage support tickets using our JIRA based support ticket management system.
Provide IT support for conferences, including setup and breakdown of all related equipment, planning for and ensuring safe transportation of all MedStudy IT equipment to and from conferences and ensuring safe storage of same between conferences.
Provide IT support for customers on technical needs to access their MedStudy digital products.
Technical Skills/Experience are highly desirable, but we are willing to train motivated and eager to learn candidate:
AWS (cloud-based) servers
Internal Windows servers
Adobe, Office 365 and other software system administration
Remote Monitoring Management
PC and Mac-based hardware, software, and peripherals including configuration and troubleshooting
VoIP based PBX
Associates Degree in IT or at least two years of experience in an IT department.
IT Certifications are a plus
Up-to-date technical knowledge
Passion for learning is critical
Superior written and verbal communication skills and documentation skills
Occasional travel may be required to support courses
Are you looking for a part-time position where you can use your customer service and communication skills to assist physicians and other health care providers with their MedStudy orders and product usage? You will be responsible for providing informative support to our customers by responding to requests and inquiries, advising and providing direction, and helping troubleshoot issues with any MedStudy products, print and digital, so they can be best utilized by each customer.
Supports MedStudy customers through a ticketing system, by phone, and by chat
Responds to customer inquiries and fulfills order requests ensuring accurate and complete information is provided/obtained to complete transactions
Provides clear and concise explanations when assisting customers to resolve issues whether it is related to service or technical support
Educates and assists our customers in learning what products may work best for them
Maintains the most up to date knowledge about available products and services, prices, shipping, and discounts
Answers any additional questions, informs customers of features, options, product content, pricing breaks, etc. based on in-depth knowledge of MedStudy products and services
Works closely with Sales to hand off warm leads that need to follow up
Researches and resolves routinginquiries, resolvesshipping issues, responds to service problems and seeks assistance on more detailed or complex customer support contracts
Serves as a brand ambassador for MedStudy.
Participates in scheduled in-servicetrainings, information sessions, and other related functions to maintain current knowledge of MedStudy products and services and to maintain proficiency in customer support procedures.
Responsible for accurately maintaining and responding to assigned customers lists
Assist with special projects
One year of experience in a Customer Support or Call Center Environment is required
High School/GED required
Must be able to work in multiple computer software systems at one time
Strong knowledge of technology to help troubleshoot issues
Currently seeking a Digital Marketing Manager to join our team. This position is new to our organization, and we are looking for this role to take our digital marketing initiatives to the next level. Position will report directly to the Director of Marketing, and will work collaboratively with other marketing and sales team members to develop and implement strategic marketing initiatives that enhance our brand awareness in the digital space, driving website traffic, leads and sales.
Develop, implement and manage digital marketing campaigns that promote our brand, and its products and services.
Move PPC management in-house and manage our PPC campaign effort, increasing the ROI of this channel.
Audit our Analytics tag setup, and optimize
Handle the implementation of the technical side of SEO best practices.
Manage MedStudy’s paid social efforts, including the setup, optimization and reporting of social campaigns.
Leverage data from our analytics tools to help improve marketing effectiveness and increase sales.
Implement digital content, including landing pages, email campaigns and workflows within HubSpot.
Implement retargeting and display campaigns and manage display banner development and distribution.
Responsible for eCommerce site management and optimizing the Shopify platform to deliver higher volume and sales.
Optimize our marketing automation and lead nurturing processes through email, content, and social channels.
Bachelor’s Degree in Marketing, Communications or related field
Must have AdWords certification and 2-3 years of experience managing PPC campaigns.
5+ years experience in a digital marketing environment
Must be comfortable with marketing automation platforms (i.e. Hubspot)
Should possess web development and digital design skills
Must have experience with Google Analytics. Certifications a plus.
Must have experience with eCommerce web platforms. Shopify experience a plus.
Experience with Adobe Creative Suite or similar technologies