Careers

  • MedStudy is seeking a highly-motivated team member for a full-time position assisting physicians in product selection.

     

    Responsibilities:

    • Supports MedStudy customers through ticketing system, by phone and by chat
    • Responds to customer inquiries and fulfills order requests ensuring accurate and complete information is provided/obtained to complete transactions
    • Provides clear and concise explanations when assisting customers to resolve issues whether it is related to service or technical support
    • Educates and assists our customers in learning what products may work best for them
    • Maintains the most up to date knowledge about available products and services, prices, shipping, and discounts
    • Answers any additional questions, informs customers of features, options, product content, pricing breaks, etc. based on in-depth knowledge of MedStudy products and services
    • Works closely with Sales to hand off warm leads that need follow up
    • Researches and resolves routing inquiries, resolves shipping issues, responds to service problems and seeks assistance on more detailed or complex customer support contracts
    • Serves as a brand ambassador for MedStudy.
    • Participates in scheduled in-service trainings, information sessions, and other related functions to maintain current knowledge of MedStudy products and services and to maintain proficiency in customer support procedures.
    • Responsible for accurately maintaining and responding to assigned customers lists
    • Assist with special projects

     

    Education/Experience:

    • One year of experience in a Customer Support, Administrative Support, or Retail Environment is required
    • Associates Degree required
    • Must be able to work in multiple computer software systems at one time
    • A strong knowledge of technology to help troubleshoot issues
    • Excellent verbal and written communication skills
    • Proficient in Microsoft Office
    • HubSpot and Zendesk experience a plus

     

    Job Type: Full-time

     

    Experience: Customer or Administrative Support or Retail: 1 year (Required)

     

    Education: Associate (Required)

     

    Work Location: One location

     

    Benefits offered:

    • Paid time off
    • Parental leave
    • Health insurance
    • Dental insurance
    • Healthcare spending or reimbursement accounts such as HSAs or FSAs
    • Other types of insurance
    • Retirement benefits or accounts
    • Gym memberships or discounts
    • Workplace perks such as food/coffee and flexible work schedules

     

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